Introduction
Obsidian Flare Hotel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our hotel, use our services, or interact with our website.
This policy applies to all guests, visitors, and users of our services at 1250 Bay Street, Toronto, ON M5R 2A5, Canada.
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Government-issued identification and passport information
- Payment and billing information
- Reservation details and preferences
- Loyalty program information
Automatically Collected Information
- IP address and device information
- Website usage data and cookies
- Location data (with your consent)
- Security camera footage in public areas
How We Use Your Information
- Process reservations and provide services
- Communicate about your stay
- Process payments and billing
- Improve our services and facilities
- Ensure safety and security
- Comply with legal requirements
- Send promotional offers (with consent)
- Maintain our loyalty programs
Information Sharing
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted partners who assist in providing our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
- Emergency Situations: To protect the safety of our guests and staff
Data Security
We implement robust security measures to protect your personal information:
- SSL encryption for online transactions
- Secure servers and firewalls
- Regular security audits
- Access controls and authentication
- Staff training on data protection
- Incident response procedures
Your Rights
Under Canadian privacy laws, you have the following rights:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- File a complaint
- Data portability
Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can manage cookie preferences through your browser settings. Our cookies help us:
- Remember your preferences and settings
- Analyze website performance and usage
- Provide personalized content and recommendations
- Ensure website security and functionality
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation records are typically retained for 7 years for accounting and legal purposes.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Privacy Officer
Obsidian Flare Hotel
1250 Bay Street
Toronto, ON M5R 2A5, Canada
Phone: (416) 555-0123
Email: info@obsidianflarequent.info
Response Time: Within 30 days
Policy Updates: This Privacy Policy was last updated on January 1, 2024. We may update this policy periodically, and we will notify you of significant changes through our website or email.